Terms and conditions

Citrus gift card

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"Citrus" is a highly visible and recognizable retail store in the Ukrainian market, which includes a network of more than 71 stores and the online store ctrs.com.ua. It works in the unique for our country format of innovative entertainment centers in a bright modern design, with an area of up to 2000 m². "Citrus" stores  have open access to goods, interactive virtual reality zones, electric transport and smart home devices, friendly and knowledgeable staff. 

Important to know

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How to use

To use the e-gift certificate “Citrus”, you must:

  • in the store, select a product for the amount of the certificate and present it when paying at the store checkout.
  • in the online store, select the product, specify the delivery method “Citrus pickup” and present it at the checkout.

The number of certificates to pay for the purchase is unlimited, they can be summed up.

Terms & Conditions

    How to use Citrus gift card

    1. The gift card is valid for up to 1 year. The expiration date is indicated on the card.
    2. If the amount of the check exceeds the face value of the e-gift card, you must pay the difference at the store's cash desk, but if the amount of the check is less than the face value, the balance is not returned.
    3. It is not possible to split the face value of the e-certificate into several different payments.
    4. The validity of the certificate applies to goods with discounts, promotional offers and goods with special prices.
    5. When paying for goods with a gift certificate, it is possible to use a bonus card.
    6. You can pay for the purchase of goods in the online store with an electronic gift certificate if the delivery method is “Citrus store pickup” and present it when paying at the store's checkout upon receipt of the order.
    7. The number of certificates for payment of a purchase is unlimited, they can be summed up.
    8. The certificate can be used as a down payment when making a purchase on credit.
    9. The certificate cannot be used for the purchase of goods and services: "Account top-up", "Shopping card", "Loan payment".
    10. In case of return of the goods purchased using a certificate, the refund for the goods is carried out by issuing a new certificate.
    11. The exchange and return of goods purchased using the certificate is carried out only in the store where the goods were issued, in accordance with the general procedure provided for by the current legislation of Ukraine.
    12. The gift card is non-refundable and non-exchangeable.
    13. The certificate cannot be returned or restored in case of loss.
    14. The certificate cannot be exchanged for cash.
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