Frequently Asked Question
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Choice
giftmall has a large selection of gift certificates and allows you to give emotions, making gifts special. Your order will be promptly processed and delivered on time, both to you and to the person you want to give a gift to. Among the wide variety of amounts, places and services, you will definitely find something that fits your budget.
A gift certificate can look different depending on which institution or brand you want to gift. It can be either a physical card (plastic or cardboard certificate), or an electronic certificate, sent as an attachment to a letter by mail or to Telegram.
giftmall gives you the opportunity to choose a gift certificate of a huge number of institutions and services that are top retailers in Ukraine. Don't forget to click on “Show more” under the catalog to see the full list. New services and facilities are added all the time, check back often!
To clarify this information, you need to go to our catalogue of networks in the Certificates section, select the network certificate you need and read the terms and conditions of their use.
In our catalogue, on the brand page, go to the "How to Use" and "Terms and Conditions" sections. It contains all the relevant information.
The terms and conditions for using the certificate will vary depending on the brand you choose. Please read the detailed information on the certificate page of the selected brand.
Giftmall card
The giftmall card is a gift card that can be exchanged for any other brand gift card on our website in the Gift cards tab.
Using a giftmall card is super convenient, you just need to follow a few simple steps:
1. Register on the giftmall website by entering your phone number.
2. Choose the desired brand, type and amount of the certificate and add it to the cart. You can choose the desired certificate in the ‘Certificates’ section.
3. Go to the cart and click the ‘Checkout’ button.
4. During the checkout process, fill in the “My contact details” and “Order details” sections.
5. In the ‘Payment’ section, in the “Add giftmall cards” field, enter your giftmall card code (or giftmall card codes separated by commas if you have several) and activate it. If you have already entered the card code, your balance has been credited and you do not need to enter the code again.
6. Confirm your order by clicking the appropriate button:)
To use the funds you have added to your balance, you need to:
1. Select the certificate of the desired brand in the ‘Certificates’ section.
2. Select the type, amount and number of certificates and click the ‘Add to cart’ button.
3. Go to the cart and click the ‘Checkout’ button.
4. During the checkout process, you must fill in the “My contact details” and “Order details” sections.
5. In the ‘Payment’ section, you just need to confirm your order by clicking the appropriate button:)
Yes, the giftmall card can be exchanged for several gift cards of different brands presented on our website.
Yes, of course, giftmall cards are cumulative. When placing an order, in the “Payment” section, in the “Add giftmall cards” field, enter the codes separated by commas.
No, the giftmall card cannot be exchanged for a giftmall card.
No, the giftmall card is not a means of payment. You must first exchange it for a gift card of the desired store and use it to pay in the store or online.
Yes, of course. You can pay the difference when placing your order in the “Payment” section. After activating your giftmall card, click the “Confirm” button and the payment page will open, where you can pay the difference in a way that is convenient for you.
You can choose several cards of different denominations so that the amount of your order corresponds to the value of your giftmall card. Also, please read the information on whether these certificates are cumulative in the terms and conditions of use of the certificate itself, as the information may differ depending on the network you have chosen.
You will receive a giftmall card that will be packaged in our branded postcard. You can see what it will look like on the giftmall card page.
Registration and login
If you are registering from a computer: Click the ‘Register/Login’ button on the home page in the upper right corner. Enter your phone number. Click the ‘Get code’ button. Enter the code in the appropriate field and click the ‘Continue’ button. If you are registering from your phone: Click the three dashes in the upper right corner on the home page. Then click the ‘Sign in’ button. Enter your phone number. Click the ‘Get code’ button. Enter the code in the appropriate field and click the ‘Continue’ button.
Yes :) With a Personal Account, you will simplify your future shopping experience and gain access to personalized features on our service. If you activate the gift mall card, registration must be completed in order to link your balance to your account. This is for the security of using your certificate. Thus, only you can use the balance. On our site you can register by phone number.
You can register by calling the phone number of the countries on our list.
The code is valid until you request the new code again.
The code usually arrives within 5 minutes, but there may be delays due to the congestion of the mobile operator's line. If you are waiting for a long time, please contact our support team.
Purchase
To purchase a gift certificate, select the brand you like on the site. Select the type of certificate, the denomination and quantity. Always read the rules for using this certificate. Add it to your shopping cart and place your order successfully :)
The electronic gift certificate will be sent to you in the form of an email or Telegram within 5 minutes after the successful completion of the order.
You can order an unlimited number of certificates, but the amount of one order should not exceed 50,000 hryvnias. Certificates can only be sent to one recipient.
Yes, you can place an order for both electronic and physical cards at once, but the payment for the order will be divided into 2 receipts. As a result, you will receive 2 different orders.
Yes, you can purchase an electronic certificate if you are outside of Ukraine. However, we would like to note that the certificate can only be used within the territory of Ukraine according to the rules of each brand's usage. You can familiarize yourself with the rules of certificate usage on the page of each brand in our catalog.
When placing an order, enter your details in the “My contact details” section. In the next step, in the “Order details” section, under “Recipient details,” you can choose who you are sending the certificate to:
“I am the recipient” — your details will be pulled from your contact details and can be edited if necessary. Once you receive the certificate, you can forward it to the person of your choice.
“Another person” — enter the name and email address of the person you want to give the gift to, and the certificate will be sent to them immediately.
Please note that to deliver electronic certificates in Telegram, you need to authorize a special chat bot. Delivery to other people in Telegram is not possible. Once you receive the certificates, you can forward them.
Yes, of course. To do this, you need to call our corporate line, where you will be provided with more detailed information. The corporate line number: +380675668536.
You can pay for the order upon receipt at Nova Poshta (when ordering a physical certificate) or by credit card directly on the website, choosing a payment method convenient for you: via the QR code of monobank, Google pay or by entering your card details.
You can view and track the status of your order in your personal account in the ‘My purchases’ section.
If you purchased the certificate on the Ukrainian website, you can use it only on the territory of Ukraine.
No, the gift cards are not personalised and are valid for the bearer, so you can give them to whomever you want.
Under the terms and conditions of use, the gift certificate cannot be exchanged for cash.
Yes, when placing an order, in the “Order details” section, under “Want to add a greeting?”, you can preview how the electronic certificate will be sent to the recipient.
Delivery
There are three ways to deliver gift cards: delivery to Nova Poshta branches on your territory of Ukraine, delivery by Nova Poshta courier to the address and delivery of electronic certificate to mail or Telegram.
Yes, it is possible. When placing an order, in the “Order Details” section, under “Choose a delivery time and date” specify the parameters that are convenient for you, and the certificate will be sent accordingly.
You must enter the correct email address or phone number of the recipient.
Physical gift cards are delivered by Nova Poshta and take 1-2 days to arrive. Orders for physical cards are dispatched from Monday to Friday. If an order for physical gift cards is placed before 09:00, it will be dispatched on the same day. Orders placed after 09:00 are dispatched on the next business day.
No, we deliver physical gift cards only by Nova Poshta.
Other
Unfortunately, we are unable to accept cancellations and refunds. We are also unable to issue refunds and returns. Please make sure that your order is correctly completed before confirming and paying for it.
Yes, we can re-send the electronic gift certificate to the email address or phone number specified in the order. Also, all ordered certificates are stored in your personal account in the ‘My purchases’ section, from where you can download them and send them to your recipient yourself. Please note that the certificate is valid for the bearer. That is, if unauthorised persons have access to the certificate, they can use it, as certificates are not registered.
First of all, contact the administrator or the chief cashier in the store. Ask employees to contact the support of their network, call the hotline to clarify the information on the certificate, or do it yourself. In case of confirmation on the hot line that the certificate is active, insist on using the certificate at the box office. In case of inability of the administration to help solve the problem, fill out the form on our website in the "Contacts" section or contact us at the number listed on the website.
If you're experiencing issues with downloading your gift card, please try the following:
1) Check the stability of your internet connection.
2) Download the gift card from your personal account on the giftmall website. Log in using your phone number and go to the "My Purchases" section.
If the gift card still doesn’t download or was received as a gift, please email us at [email protected], and we’ll send it in a suitable format.
Unfortunately, certificates cannot be replenished. You receive a certificate with a specific accrued amount to be used.
Each distributor has its own policy on lost and / or stolen gift cards. Please contact the institution whose card was stolen and / or lost. But in general, lost and / or stolen gift cards cannot be replaced, restored or blocked.
Yes, the gift card is not personalised, so you can give it to anyone you want.
The customer support line is open Monday to Friday from 9:00 to 18:00.
It depends on the brand you choose, but in most cases you can pay the difference out of pocket. You can find this information on the page of the brand you have chosen in the Terms and Conditions section.
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